---
title: How can I block customers from booking online?
description: If you would like to block customers for online booking in your practice, for example because they have not shown up several times without cancelling the appointment, you can do this in Petleo Connect
---

[Skip to content](https://support.petleo.net/en/how-can-i-block-customers-from-booking-online#main-content)

- [English](https://support.petleo.net/en/how-can-i-block-customers-from-booking-online)
- [Deutsch](https://support.petleo.net/de/wie-kann-ich-kundinnen-für-die-online-buchung-sperren)

English

Show submenu for translations

![petleo-knowledge.png\]](https://support.petleo.net/hs-fs/hubfs/petleo-knowledge.png?height=50&name=petleo-knowledge.png)

Open main navigation

Close main navigation

- - [English](https://support.petleo.net/en/how-can-i-block-customers-from-booking-online)
    - [Deutsch](https://support.petleo.net/de/wie-kann-ich-kundinnen-für-die-online-buchung-sperren)

  English
  
  Show submenu for translations

 Welcome to our Petleo Knowledge Database

- There are no suggestions because the search field is empty.

1. [Petleo Knowledge Base](https://support.petleo.net/en?hsLang=en)
2. [Overview Petleo Connect Settings](https://support.petleo.net/en/overview-petleo-connect-settings?hsLang=en)
3. [Customers](https://support.petleo.net/en/overview-petleo-connect-settings?hsLang=en#customers)

# How can I block customers from booking online?

If you would like to block customers for online booking in your practice, for example because they have not shown up several times without cancelling the appointment, you can do this in Petleo Connect.  
To do this, go to the ‘Customers’ tab ➝ select the relevant customer➝ click on the 3 dots to the right (‘Show menu’) and then select the ‘Block’ option.

 

![Screenshot 2024-09-02 141841](https://support.petleo.net/hs-fs/hubfs/Screenshot%202024-09-02%20141841.png?width=688&height=283&name=Screenshot%202024-09-02%20141841.png)

![Screenshot 2024-09-02 141849](https://support.petleo.net/hs-fs/hubfs/Screenshot%202024-09-02%20141849.png?width=688&height=375&name=Screenshot%202024-09-02%20141849.png)

Reason for blocking is optional:

![Screenshot 2024-09-02 141903](https://support.petleo.net/hs-fs/hubfs/Screenshot%202024-09-02%20141903.png?width=688&height=126&name=Screenshot%202024-09-02%20141903.png)

 

The Customer will now appear with a lock icon:

![Screenshot 2024-09-02 141911](https://support.petleo.net/hs-fs/hubfs/Screenshot%202024-09-02%20141911.png?width=688&height=239&name=Screenshot%202024-09-02%20141911.png)

 

- [First Steps](https://support.petleo.net/en/first-steps?hsLang=en#main-content)

    - [I am interested in Petleo](https://support.petleo.net/en/first-steps?hsLang=en#i-am-interested-in-petleo)
    - [You are already a Petleo Customer](https://support.petleo.net/en/first-steps?hsLang=en#you-are-already-a-petleo-customer)
- [Overview Petleo Connect Settings](https://support.petleo.net/en/overview-petleo-connect-settings?hsLang=en#main-content)

    - [Customers](https://support.petleo.net/en/overview-petleo-connect-settings?hsLang=en#customers)
    - [Clinic](https://support.petleo.net/en/overview-petleo-connect-settings?hsLang=en#clinic)
    - [Marketing](https://support.petleo.net/en/overview-petleo-connect-settings?hsLang=en#marketing)
- [For Petowners with a Petleo Account](https://support.petleo.net/en/for-petowners-with-a-petleo-account?hsLang=en)

[![Chill listening crop-3](https://support.petleo.net/hs-fs/hubfs/petleo-logo-primary-1.png?width=73&height=24&name=petleo-logo-primary-1.png "Chill listening crop-3")](https://support.petleo.net/?hsLang=en)

Copyright © 2026, PetLEO GmbH