---
title: How can I contact customers directly?
description: Here you can find out how to send a message to a customer in the form of an SMS or e-mail
---

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![petleo-knowledge.png\]](https://support.petleo.net/hs-fs/hubfs/petleo-knowledge.png?height=50&name=petleo-knowledge.png)

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- - [English](https://support.petleo.net/en/how-can-i-contact-customers-directly)
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 Welcome to our Petleo Knowledge Database

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1. [Petleo Knowledge Base](https://support.petleo.net/en?hsLang=en)
2. [Overview Petleo Connect Settings](https://support.petleo.net/en/overview-petleo-connect-settings?hsLang=en)
3. [Customers](https://support.petleo.net/en/overview-petleo-connect-settings?hsLang=en#customers)

# How can I contact customers directly?

## Here you can find out how to send a message to a customer in the form of an SMS or e-mail

Click on the “Customers” tab on the left and search for the customer you want to contact and click on them:

![Screenshot 2024-09-03 093841](https://support.petleo.net/hs-fs/hubfs/Screenshot%202024-09-03%20093841.png?width=688&height=366&name=Screenshot%202024-09-03%20093841.png)

You can see all the Customers Information now. Click on the three dots to view your options:

![Screenshot 2024-09-03 093850](https://support.petleo.net/hs-fs/hubfs/Screenshot%202024-09-03%20093850.png?width=688&height=236&name=Screenshot%202024-09-03%20093850.png)

![Screenshot 2024-09-03 093908](https://support.petleo.net/hs-fs/hubfs/Screenshot%202024-09-03%20093908.png?width=688&height=257&name=Screenshot%202024-09-03%20093908.png)

Click on 'Send Message':

![Screenshot 2024-09-03 093922](https://support.petleo.net/hs-fs/hubfs/Screenshot%202024-09-03%20093922.png?width=688&height=406&name=Screenshot%202024-09-03%20093922.png)

You can now create a message or use your Templates:

![Screenshot 2024-09-03 093930](https://support.petleo.net/hs-fs/hubfs/Screenshot%202024-09-03%20093930.png?width=688&height=310&name=Screenshot%202024-09-03%20093930.png)

Click [here](https://support.petleo.net/en/how-do-i-create-templates-in-connect?hsLang=en) for further information on how to create a template

 

- [First Steps](https://support.petleo.net/en/first-steps?hsLang=en#main-content)

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    - [You are already a Petleo Customer](https://support.petleo.net/en/first-steps?hsLang=en#you-are-already-a-petleo-customer)
- [Overview Petleo Connect Settings](https://support.petleo.net/en/overview-petleo-connect-settings?hsLang=en#main-content)

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    - [Marketing](https://support.petleo.net/en/overview-petleo-connect-settings?hsLang=en#marketing)
- [For Petowners with a Petleo Account](https://support.petleo.net/en/for-petowners-with-a-petleo-account?hsLang=en)

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